FAQs
ORDER INFORMATION
What forms of payment do you accept?
We accept Visa, Mastercard, Discover, American express, and Paypal. A money order or Cashier’s check may be mailed into us once an estimate has been created with a customer care specialist. Bank ACH and wire transfers are permitted as well. Local customers may come in and pay cash.
How do I use my open credit on my next order?
Your open credit must will automatically be credited upon the new invoice. Our system will will store the credit on the account and apply the credit automatically on the next order.
How do I place a Custom Order?
To place an order for customized items, you will need to start by designing your garment/item on our customization builders. Once completed with designing the garment/item to your needs, proceed to the “Team Roster” section of the builder to submit your Sizes, Quantities and Player Names/Numbers as applicable. Once the Team Roster has been completed, proceed to the “Save & Order” section of the builder. Here you can submit your custom order through the “Buy Now” option through our website checkout.
To order by phone, go to our contact us page and call the number listed. Please have all the team order information ready. You can email is the designs and rosters if available. We do accept all major credit cards over the phone.
When will my custom order ship?
After the mockup approval is received, custom orders are shipped out at the lead time listed for the custom item being ordered. *The day a mockup is approved or a fill in order is placed does not count as a production day. Holidays and weekends are not production days so we urge you to please mark your calendars. Generally we are 21 working days for non rush orders to complete a typical order.
Can I cancel or change my order?
An order submitted through our Website cannot be updated or cancelled. As soon as you confirm the order, it proceeds directly to our order fulfillment center. If you do find a mistake with your order please email us at [email protected]. to initiate a return for the incorrect item and then proceed to place a new order for the correct item.
How can I view my previous orders or check the status of an order?
You can view your previous order history under My Account, or a Customer Care Specialist will gladly help you with your order history or the status of a current order.
How do I request a Tax Exemption for my account?
At this time we cannot accommodate sales tax exempt orders placed online. Please have your tax exempt certificate available and call our Customer Care Specialists so we can set this up for you.
How do I change my account information or email address?
To update your account information please log in to your account online and update your information under settings or you may contact a Customer Care Specialist for assistance.
DISCOUNTS & PROMOS
Does Final Game Sports offer team discounts?
Discounts our only offered for tiered bulk orders. The more jerseys you order the more discount you get! Pricing is listed on the product page for tiered pricing.
Does Final Game Sports offer any Military Discounts?
As we greatly appreciate your service, our goal is to always offer the lowest price to everyone. At this time, we do not offer military discounts. In a fierce market in sports, we do our best to offer the best pricing with exceptional quality.
Do you offer wholesale pricing if I want to resell Final Game Sports apparel?
Yes, we do offer wholesale pricing. Resellers are required to submit their own art files, roster and is responsible for their end customer.
SHIPPING INFORMATION
What are your shipping options?
Delays due to shipping are dealt with the carrier directly and Final Game Sports has not control of shipping. Once the items leave our facility, the carrier is responsible for the timing of the shipment. Refunds are not issued for delayed orders unless we have a written agreement prior to production.
Do you ship to a military address?
Absolutely! And thank you for your service to our country. A Customer Care Specialist will gladly assist you in placing your order. You can also email your order to [email protected]
Can I track my order?
As soon as your order ships from our warehouse, a tracking number will be generated and sent to the email address on your account. Using this number, you can track your order at www.ups.com
PRODUCT CARE
How should I wash my Final Game Sports Gear?
- Read the Care Label: Always check the care instructions provided by the manufacturer on the jersey’s label for specific recommendations.
- Turn Inside Out: Before washing, turn the jersey inside out to protect the print from abrasion and fading.
- Use Cold Water: Wash the jersey in cold water to help preserve the colors and prevent shrinking.
- Gentle Cycle: Select a gentle wash cycle to minimize agitation, which can adversely affect the fabric and prints.
- Mild Detergent: Use a mild, liquid detergent that is free from bleach and fabric softeners, as harsh chemicals may damage the sublimation.
- Avoid Soaking: Do not soak the jersey for extended periods, as this can lead to color fading.
- Air Dry: Instead of using a dryer, hang the jersey to air dry or lay it flat on a clean surface. Avoid direct sunlight, as it can fade the colors.
- Ironing: If needed, iron the jersey on a low setting, and always do so on the reverse side to avoid direct heat on the print.
By following these steps, you can help ensure that your dye sublimated sports jerseys remain vibrant and in excellent condition throughout their use.
WARRANTIES & RETURNS
How long is your warranty?
Most of our products carry a 30 day warranty for manufacturing defects except as noted below. Providing the item shows no signs of abuse, we will replace or repair the item at our discretion. We may ask for your assistance in emailing us a photo of the item.
Pants are not warranted due to the nature of their use.
How do I return or exchange an item?
Please email or call us with the problem at hand. Please send us any photos that may help the claim.
Sizing problems are not exchanged unless improperly sewn.
Poorly sewn garments require an inspection prior to a refund or exchange.
When I return an item, how quickly will I receive my credit or refund?
Typically, refunds take 5-7 business days to post to your account after we process the refund. Some banks, however, may take longer to process the transaction. Please check your credit/debit card statement.
What if I received the wrong item or a damaged item?
Please accept our apologies. A Customer Care Specialist will gladly assist in resolving the issue. In the case of a damaged item, we may ask for your assistance in emailing us a photo of the item.
The colors are not right on my jerseys!
When working with sublimation fabrics, several challenges can arise regarding achieving the correct colors. It’s important to consider the following factors:
- Fabric Type Variation: Different types of fabrics—such as polyester, nylon, or blends—absorb dyes differently. This can lead to variations in color appearance even when the same dye is used across different materials.
- Color Absorption: Fabrics vary in their ability to absorb sublimation inks, which affects the final color vibrancy. For instance, lighter fabrics may produce brighter colors, while darker fabrics may lead to muted tones.
- Environmental Factors: Variations in environmental conditions, such as humidity and temperature during the printing process, can affect ink absorption and adhesion, leading to inconsistencies in color.
- Color Matching: When exact colors are requested, color matching becomes essential. This involves using color swatches and conducting test prints to ensure that the final product meets the desired specifications.
To mitigate these challenges, it is recommended to conduct color tests and provide comprehensive color specifications. Close collaboration between the designer and the printing team can help achieve the required results and minimize discrepancies in color output.
Still have questions?
Contact us and we’ll make sure you have everything you need to gear up with confidence.
